We are happy to help with any problems that you may be having with the My 12000 app. Please fill out the form below, double-checking the email address. Nothing frustrates us more than replying to a non-working email address, leaving us no way to contact you. Be as specific as possible about the problem you are having or the question you are asking. We will answer as soon as we possibly can. While you are waiting you might want to check our Yahoo!Groups website, which is dedicated to the support of the Memory Craft 12000, 14000 and 15000.